Frequently Asked Questions

• How do I sign into my account?
  For first time users, you are required to hit "click and go!" on the home page. This will take you to the register page where you will be prompted to complete your unique account registration that will include your log on name and password. If you are a returning user, simply click on "Log In" in the top right corner of the logon screen and enter your user name and password. If you forgot your password at the "Sign In" page, you can request that your Password be emailed to you.
• Where's my order?
  When you completed your order, you would have received an order confirmation page that included a "tracking number". This tracking number is hyperlinked to our third party courier company and you can track the progress of your order. If your order does not arrive as planned, please click on the link below and be sure to include your name, e-mail address and order number to help us find your order.
• How do I upload my image?
  In area A, you can upload an image to be included with your article. Simply click on "Upload Image" and browse the directory location of the image you would like to include. Clicking on the file will create the link to your image, then click upload. By previewing Area A, you will see the article with your uploaded image.
• Can I cancel or change my order?
  MarketNow.com is a fully automated, self-service website. Orders may not be changed or cancelled once submitted.
• What if I'm not satisfied with my order?
  MarketNow.com and Patient News Publishing stand behind the quality of our products and service. We take great pride in our commitment to client satisfaction. However, certain circumstances are beyond our control. Please note that we cannot be responsible for:

  1. Spelling, punctuation or grammatical errors made by the client.
  2. Inferior quality or low-resolution of uploaded images.
  3. Design errors introduced by the client in the document creation process.

  Please preview your designs carefully and correct any mistakes prior to placing your order. In an effort to keep costs down and pass substantial savings along you, we do not proof documents created in marketnow.com.
• What payment methods do you accept?
  We accept valid Visa, MasterCard and American Express Credit Cards.
• Can you send me a bill?
  A confirmation email will be sent to you once you have completed processing your order which outlines all charges to your credit card and summary of the products you have purchased from MarketNow.com.
• Are you HIPAA or PIPEDA compliant?
  Yes, patient newsletters and uploading your patient mailing list are compliant with policies in all countries. Your list is emailed to a secure and safe site, and after more than 16 years in business we understand the priority in keeping your information confidential. Please see the confidentiality statement on the mailing services web page. If you have any concerns or would like to talk to someone at MarketNow please email help@marketnow.com.
• What should I know about image resolution?
  One of the most important elements to photo reproduction is the resolution. Your photo needs to be a minimum of 300 dpi, otherwise the image will look grainy or pixilated when printed. We cannot be responsible for poor printing quality if your image is not uploaded at the right size or settings.
• Should I order extra copies for my staff?
  Yes, in fact, make sure all of your staff members are on your mailing list. Get them talking up your newsletter and spread the word. The more people talk about it, the more your patients will look forward to each issue. Hold a staff meeting and review the topics included so your staff know how to answer patient questions. Make sure your receptionist knows how to welcome a referral or patient inquiry.
• How important is mailing my newsletter?
  It is far more effective to mail your newsletter into each patient home – mail is tangible, provides 100% coverage – and helps remind patients about questions they might have for you – patients arrive at their appointment armed with questions. If you only order copies for your practice – which is a step in the right direction – you will not access patients that are avoiding treatment, you will limit referrals, and you will not get 100% coverage of your patient base.
• How can I make my newsletter more effective?
  Make sure that your newsletter reflects your practice. What are your patients asking you and your team about? What do your patients want to know? Get your team together to talk about the issues that really matter to your patients, and then include those topics in your newsletter.
• Can I write my own content?
  Sure, each article on pages one and four of your patient newsletter can be customized. You can use articles from our library, you can edit that article to suit your practice, or you can replace any of those article library articles with your own text. If you have a knack for writing, and it’s not going to put your mailing behind schedule, go for it! The more you personalize your newsletter, the more effective it will be for your practice.
• How do I upload my patient list?
  This is actually very easy when you use the step-by-step instructions we’ve provided. Simply open up the instructions for your software system, and follow them line by line. Most often when practices are having difficulty; it's simply because the instructions have been misunderstood. Have a team at your practice complete the upload, one to read the instructions one step at a time, and the other to execute the instructions in your system. You can also always contact help@marketnow.com, or call 1.888.667.0268.